Designed to help
forwarders
quotequote faster.

Freight forwarding software is the system a forwarder runs its business in: rates and quotes, bookings and consolidations, shipment files, documents and customs paperwork, tracking, invoicing and operational accounting. It replaces spreadsheets, shared mailboxes and disconnected tools with one record per shipment that sales, operations and finance all work from.

A transportation management system is built for shippers moving their own cargo, so it centres on planning, carrier selection and freight spend. Freight forwarding software is built for the forwarder acting as an intermediary, so it covers quoting, house and master documentation, consolidations, customs paperwork, and billing customers and agents. Many platforms are described as both; what matters is whether the data model is the shipment file a forwarder actually works.

The practical uses are reading and data entry rather than decision making. AI reads documents and email that arrive in unpredictable formats, identifies the record they belong to, and prepares the entry an operator would have typed: a quote from an RFQ, a shipment from a booking confirmation, payable lines from a supplier invoice. A person confirms before anything is written. That removes keystrokes and re-keying errors from the day without changing who is accountable.

Cloud forwarding software is normally priced per user per month, in tiers by module coverage, with a one-time implementation and data setup fee. The costs that get missed are configuration work, integrations, training and the productive days lost during a badly planned cutover. Ask any vendor to price the first twelve months in full, not the monthly licence.

Five things decide it in practice: whether one shipment file carries operations, documents and accounting; whether the system can be changed to match your process without a vendor project each time; how much manual typing is left after go-live; what your customers can see without emailing you; and what implementation actually asks of your team. Score vendors on those rather than on module checklists.

Yes. Cloud platforms are hosted and maintained by the vendor, so there is no server to run, no version upgrades to schedule and no VPN to maintain. What a smaller forwarder does need is one internal owner who knows the operation well enough to make configuration decisions during setup.

Yes, and it is the normal starting point rather than an edge case. A staged cutover keeps current shipments running where they are while new files open in the new system, so nothing in flight has to be re-entered mid-journey. Agree with the vendor which data comes across (customers, agents, rates, open shipments) and which history stays archived where it is.

Weeks, not quarters, for a forwarder of ordinary complexity, and the variable is rarely the software. It is how quickly you can decide your own rules: who approves what, which fields are mandatory, how your documents should read. Implementation here runs in three steps: start with your operation, build the foundation, launch with confidence.

They go back to email when the system asks for more typing than it saves. The test to apply during a demo is a real file: take one of your own bookings and count the keystrokes from enquiry to invoice. If the software reads what arrived and prepares the entry for confirmation, operators stay in it. If it only stores what they type, they will not.

It should, and Logitude does. The reason to insist on it is not tidiness: the moment modes live in separate tools, a consolidation or a multi-leg movement has to be maintained twice, and your margin per file lives in two places. One shipment record covering all three modes is what makes the numbers trustworthy.

Not usually, and it should not pretend to. Forwarding software owns operational accounting, charges and cost lines per shipment, customer and agent invoicing, profit per file, while your statutory books, payroll and tax filings stay in your accounting package. Ask exactly which transactions cross between the two, and in which direction.

Master data comes across, history is usually archived. Customers, agents, rates and open shipments are worth migrating because the team uses them daily; ten years of closed files rarely are. Ask for the migration in writing: what is mapped, what is cleansed, who signs off that it arrived correctly.

Yes, through a branded customer portal. In Logitude the Digital Portal gives your customers shipment status, documents and invoices under your own brand, which takes the routine “where is it” traffic out of your operators’ inboxes without giving anyone access to your system.

You keep your mailbox; the shipment conversation stops living only inside it. Logitude connects to Microsoft 365 and Google Workspace, so mail related to a file is attached to the file and readable by whoever covers it, rather than sitting in one person’s inbox while they are on leave.

That is the question worth pressing hardest, because most forwarders change something within the first year. Ask whether fields, screens, validations, approvals and automated steps can be changed by a trained user, and what a change costs and takes if it needs the vendor. Configuration you can make yourself in a week behaves very differently from a change request in a queue.

Cloud hosting is now the normal answer to that question rather than the risk in it, patched infrastructure, backups and no server in your office. What to check is access control rather than hosting: who can see which branch, which customers and which financial data, and whether permissions can be set per role. Bring your IT reviewer in early.

Logitude brings advanced freight operations, built in AI and deep customization together in one cloud platform. Freight forwarders use it to manage air, ocean and road operations, connecting quotes, shipments, documents, operational accounting and customer visibility. Logitude World has supported freight forwarders since 2012, with customers in more than 120 countries.

Document AI creates quotes, shipments and AP invoice records from supported inputs and extracts commercial invoice data. AI in the Integrated Inbox understands email threads, classifies communication by type and priority, identifies customer sentiment and links conversations to shipments. Contextual actions include applying booking confirmation details to the relevant booking record, for approval.

Logitude suits growing freight forwarders who have outgrown spreadsheets, email and entry level software, and established multi branch forwarders replacing a complex legacy system. Deployments run from small teams to organizations of around 300 users.

Logitude combines a proven freight operations platform with AI inside documents and email, and Workflows and Customization modules configured by trained users rather than a consultancy project. Legacy systems typically add AI to the side and charge per change; entry level tools lack operational accounting, multi branch support and configuration depth.

Yes. Dedicated Workflows and Customization modules let you shape fields, screens, objects, rules, validations and automated process steps around your business, per company and branch. Our team helps define the configuration and any integrations your operation needs.

Yes. Logitude supports forwarding organizations operating across branches and entities. Talk to us about your structure, permissions and local requirements so we can plan the deployment around your organization.

Air, ocean and road freight, covering quotes and rate management, shipments and consolidations, documents, customs paperwork, operational accounting and profitability, carrier connectivity and tracking, CRM and dashboards.

Logitude supports carrier connections and tracking services, e-AWB, and mail connectivity with Microsoft 365 and Google Workspace. Tell us which carriers, countries and systems matter to your operation and we will review them during your evaluation.

Implementation runs in three steps: start with your operation, build the right foundation, launch with confidence. There are no setup fees; training, standard implementation and customization are included in the subscription, and timing depends on your current environment and scope.

Logitude runs on secure cloud hosting with configurable access permissions. Bring your IT team into the evaluation to review data security, SOC 2 requirements and the controls your business needs.

Yes. The Digital Portal gives your customers shipment status, documents and invoices under your brand, which reduces routine status enquiries for your team.

Logitude offers Smart, Professional and Enterprise. Explore the plans, then talk to us about your users, modules and operational priorities so we can help you choose the right package and configuration.