FAQs

Set Up

1. After the 30-day trial period, is my data kept?

When you ask for a 30-day trial period, you receive a username and password for a live environment. This will be your environment when you will decide to purchase our services. Everything you do during the 30-day trial period, such as shipments, settings, and tables, is kept and you can continue using it after this period. We can supply you with a demo environment where data already exists and changes you make will not be kept. Please contact your account manager in Logitude and ask for a demo environment.

2. Do I need to back-up my data?

Because we back-up your data, you don’t need to. All customer data is backed up daily. Every transaction is saved on three different servers so we can immediately recover your data in case of a hardware failure. We also run a continuous offsite data back-up service using a backup facility for further real-time data protection. However, if you would like to obtain a copy of your data, you may do so at any time by simply using the export data tool. Find out more about our technology , security and how to export data out of Logitude.

3. Where is my data stored?

Your data is being hosted and securely storedat the Microsoft Windows® Azure™ datacenter. a world leading cloud provider, delivering the highest levels of availability, performance and security. Find out more about our technology and security.

4. Can Logitude staff see my shipments and other data?

No. All transactions and data (shipments, quotes, invoices, etc…) are secured and cannot be viewed by any employee of Logitude. If you need any assistance with your Logitude account you can temporarily invite our Help-Desk team to assist you and then revoke their access again once the issue is resolved. Find out more about our security, our privacy policy and how to give access to our Help-Desk team.

5. Which browsers are supported?

You can use any of the main browsers in order to use Logitude in HTML5 version:

  • Chrome(2 latest version)
  • Firefox(2 latest version)
  •  Opera(2 latest version)

Coming soon : Safari

6. Can I use my local printer?

Logitude will work with any printer you have today. If you can print a PDF file and an Excel spreadsheet from your PC on your local printer, so can Logitude. The only feature that requires a more advanced printer is the double-side waybill (printing the Waybill on one side and the contract on the other side of a page in the same printing run). It is recommended, but not mandatory, to have a printer that supports double-sided printing to benefit from this feature.

7. Do I need a special hardware?

No. The only thing you need is to be connected to the internet through a web browser.

Pricing

1. What are Data Storage and Documents Storage?

Data Storage is the archive of all the data entered while using the Logitude services. It contains shipments, quotes, receivables, payables, customers, contacts, documents created by Logitude and the like. Documents Storage is the archive of all the external documents filed by you. When you upload documents (e.g. OBL, packing list, commercial invoice, POD) into Logitude they are kept in the Documents Storage.

2. Is there a limit on the storage I use?

There is no limit on the Data Storage you use, meaning there is no limit to the number of shipments or quotes you can open in Logitude. There is a limit on the Documents Storage. When you subscribe to the Logitude business package service you will receive 2 GB per user. This means that a company with 5 users will have 10 GB of Documents Storage.

3. How many documents can be stored in 1 GB of storage?

The answer to this question depends on the size of each of the documents stored. For a general calculation we can estimate the size of an average document as 200k, and hence 1 GB is equivalent to 10,000 documents and in a company with 5 users (10 GB of storage) this is equivalent to 50,000 documents.

4. What is the cost of adding more space to the Documents Storage?

Each additional GB will cost one USD per month. This means that if a company with 5 users and 10 GB of storage needs to add 1 GB to the Documents Storage, the cost of the monthly subscription will grow by 1 USD only.

5. Can I change my service package in the future?

You can upgrade or downgrade your service package at any time; upgrades go into effect immediately. Downgrading the service package takes effect at the end of the billing cycle.

6. Can I cancel my subscription?

Sure! You can cancel your subscription at any time and for any reason. We offer a 30-day free trial plus a 30-day money back guarantee for your first month of subscription.

7. How does the 30-day free trial work?

The 30-day trial provides you with full a access to our recommended Business Package. During the trial period we will do our best to help you use as many features as possible, so that you understand how they help you save time, money and make you more productive. It is our goal to make sure you enjoy the system and understand its benefits.

At the end of the 30-day period, you will be able to choose to stay with the Business Package or move to the Economy package.

8. How do you count users?

Logitude licenses are for “named” users. It means that each user that will need to use the service will need a username and password.

9. Which package should I choose?

Economy : Logitude was designed to allow full use with the Economy package. There are no limitations as to the number of users or number of shipments and all modules are for you to use. It also provides a suite of tools for managing your business more effectively and efficiently.

Business : With this package you can use everything that is available in the Economy package, plus the following:

  • Additional business tools that will save you time & money and help you become more productive: Follow-up and to-do lists, personal workspace, External documents archive and more
  • Collection and customer balance features will allow you to use Logitude in order to track your customers’ payments and balance
  • Powerful customization tools to help you create your own queries, personalize fields, messages, permissions and more

Please check our full feature list to learn more

10. What are the upfront costs for joining Logitude?

There are no upfront or setup costs required in order to start using Logitude’s freight forwarding solutions. All you do is select the appropriate pricing plan and start enjoying our SaaS offering. There is no obligation period for using Logitude’s software solutions once you have signed up – you can start and stop at any time with no penalties. Management of your freight forwarding lifecycle was never easier!

11. Can I pay in my local currency?

Yes you can. We use the services of Bluesnap. a global leader in online secured payments solutions. When placing your order you will be able to choose the currency in which to be billed and your favorite payment method.

Please note that the following currency conversion fees (markup percent) will apply:

Category Markup* Currency Codes
Settlement USD
Majors 2.00% EUR, GBP, CAD, AUD
Minors 3.00% DKK, HKD, JPY, NZD, NOK, SGD,  ZAR ,SEK, CHF
Exotics 6.00% 60+ exotic currencies available upon request

12. Do you charge VAT?

You will not be charged with VAT if you provide us with a valid VAT ID. If we don’t have your valid VAT ID, we will charge VAT if you are a non-business Customer located in the EU.

13. How do I pay for the Logitude service?

You can pay monthly or annually. Monthly payments are via credit card; annual payments are via credit card or bank transfer. Payment by wire transfer is allowed only for annual subscriptions, and it requires additional $16 for transfer fees + local wire transfer fees.

14. When do I get the annual discount?

A discount is granted to annual payments via credit card or PayPal. The annual discount does not apply to wire transfers.

e-AWB

1. Do I need special hardware to use the e-AWB package?

No. The only thing you need is an Internet connection. This means that you can access your account from everywhere at any time you like! You can create AWBs, send and receive messages from any computer in your reach. Just log in to your account and start working.

2. How do I avoid paying the $25 Paper AWB surcharge coming from the airlines?

Easy, start using Logitude e-AWB.

3. What is the main difference between the e-AWB package and other Logitude packages?

The e-AWB package is limited to Air and Export, and you cannot use it for creating quotes and invoices.

4. Can I upgrade to higher plans with greater benefits?

Absolutely! Please contact us at any time at info@logitudeworld.com and we will be happy to assist you to upgrade to our Economy or Business package.

5. What about training?

Logitude was designed with the main purpose of being easy to use!  Consequently, you will be able to effectively use Logitude e-AWB on your first try. Nevertheless, we have extensive documentation and videos, which you can find on the Getting Started page in Logitude: e-AWB Quick Tour and e-AWB Tutorial that demonstrate the basic and the complicated procedures for opening and sending AWBs to the airlines. In addition, you will be assigned an account manager who will provide you with live training, and you will have full service support that will guide you and help you all the way!

6. After subscription, when do I need to purchase an AWB package?

You will need to purchase your first AWB package with your subscription. Five e-AWBs are supplied free of charge for testing purposes, following completion of the registration processes with the airlines.

7. When I formally subscribe, how long does it take for me to be live?

Standard registration with an airline takes up to 30 days, depending on the airline’s response time to our registration request.  In some cases more time might be needed.

8. Does the Logitude 30-day free trial include e-AWB?

The free trial includes simulation of transmission of e-AWBs to airlines. Live transmissions in a free trial environment are not permitted due to registration processes within the airlines. All other Logitude functionality is available during the 30-day trial.

9. Can I try the service before I subscribe?

Yes! We have a demo environment where you can try the service. You can even simulate transmissions to airlines. Please contact us at info@logitudeworld.com.

10. Which airlines are supported?

Logitude e-AWB interfaces with the most leading airline companies in the world! For the full list of airlines click here.

11. Is the AWB package used when transmitting a HAWB to an airline?

You pay per message transmitted to an airline. If you transmit a MAWB and all the HAWBs, then you pay for all. Please note that it is advised to transmit HAWBs only in cases where due to such action you will avoid airlines fees.

12. How much do AWB packages cost?

AWB packages are shared across all of your users and are valid for 12 months (after which unused AWB credits will expire). Larger packages incorporate discounts reducing the cost per AWB. Additional packages can be purchased at any time.

13. What are the costs of e-AWB?

e-AWB is based on a subscription fee plus pay-per-use fees for the AWBs transmitted to the airlines. For pay-per-use plans, see packages below. Subscription is free for existing Logitude Economy and Business customers – you only need to pay per AWB transmitted to the airlines. If you are not a Logitude customer, subscription to the e-AWB package is only USD 20 per user per month. Using the Logitude e-AWB package will typically save you, USD 10 in airline fees, per AWB.

14. If an airline does not support e-AWB at my origin, do I still benefit from the Logitude e-AWB package?

Primarily, you can avoid some airline fees by supplying Master and House AWBs electronically. You benefit from printing AWBs on blank A4 paper and receiving automatic statuses from the airlines, which you can forward to your customer.

15. If I use the Logitude e-AWB package can I stop printing AWB’s?

Yes, assuming you have signed an “e-AWB agreement” with the airlines. This contract is needed since the e-AWB replaces the paper AWB as a contract of carriage between the “shipper” (forwarder) and the airline.

16. What is e-AWB?

e-AWB is an IATA initiative to remove the paper AWB and replace it with electronic data.

Customization

1. What type of customization can I ask the Logitude team to do for me?

There are many things we can do for you. Please ask us! Following are some examples: Make changes in the invoice layout (you might need languages other than English) or in other documents, add documents that are missing, add necessary fields, upload your customers list into the system, and more.

2. Is customization free?

Customization is free but limited to Business Package customers and to a maximum of two work days. Economy Package customers can enjoy free customization only when related to the invoice layout.

3. How can I ensure that everything I need is free?

Very easy – you have a 30 day free trial period during which you have full access to the Logitude service. Please check all the documents and forms needed. In most  cases, you can choose between different layouts of the same document to find the one that best fits your needs. When ready, send us a list of requested customizations as detailed as possible. We will check the list and let you know, prior to your subscription, if there is a cost involved and the expected time frame.

4. When will the customization be done?

Usually we do most of the customization within a week or two. More complicated tasks (such as new documents) might take more time.

5. Do I need to be a customer to receive free customization?

We will satisfy many of your requests while you are still in the trial environment, but we will ask you to subscribe in order for us to perform the more complicated stuff. We are sure you understand that we will need some commitment.

6. What if I need customization that takes more than 2 free days?

Then we might decide to ask for payment. If you submit the full customization request in advance, we will be able to let you know ahead of time if it all fits in the free days. And anyhow you don’t need to worry – we charge only USD 450 per work day.

7. Can I ask for developments other than customization?

Of course you can and we would even like you to. We learn from our customer requests and make the Logitude service better.

If all of our customers can benefit from your request, we will do it for free. We cannot however guarantee an end date for such work as it depends on our roadmap and availability.

Rarely, when the development is specifically for you, we will ask for a payment.

8. Can I customize Logitude by myself?

There are many things in Logitude that you customize yourself: you can create your own queries, add and design email messages to customers or other partners, upload a company logo, set the signatures for your outgoing emails, and many more. However, there are things that you will need your distributor or the Logitude team to do.