The Logitude World Solution

Our credo says:

"Small & medium companies should be managed in the same manner as large organizations."

Whether you are a freight forwarder, consolidator, an NVOCC in need of a full solution, or an import/export manager who tracks shipping activities, Logitude World has the answer for you. Freight forwarding metamorphosed during the last decade, and the role of freight forwarder is undergoing a revolution. In today's broad global network, freight forwarders are becoming logistics service providers (LSP), and customers are demanding faster deliveries and better services at reduced prices. In this rapidly changing world, the challenges are to remain in control while being more efficient and better serving customers. As a small/medium size forwarder, can you afford the cost of purchasing a state-of-the-art software solution, implementing it, and keeping pace with today's ever-changing environment?

  • Logitude World brings you a modern solution which employs the newest technology, is rich in functionality, and is easy to use.
  • Logitude World enables you to focus on freight forwarding, thus providing better customer service.

Logitude World's solution covers the full freight forwarding lifecycle:

  • From quotes and shipments processing to billing and collections.
  • From employees and accounting to salesmen and managers.

Come and work with us, and every role player in your business will benefit from a powerful yet simple solution, and for an affordable price.

Shipments

The shipments module is a flexible tool which helps manage your work.

  • You can easily prepare documents, print and email them, or handle a full transaction lifecycle - from sending and confirming quotes, handling orders, booking details and shipment processing, up to invoicing and collection.
  • Shipments can be simple and handle a single partner, have one leg and no agent involvement; or they can be complex, handle multimodal, multiple legs, pick-ups, deliveries, etc.

With Logitude World, you have the ability to work either on a shipment directly through any of the predefined queries, or use one of the powerful business tools provided. Our wizards and personalized workspace will enhance your efficiency and help leverage your business knowledge. Logitude World lets you focus on your customers throughout the whole shipment process. Customers are easily updated on shipment details and status changes, while the history of all your correspondence with customers is stored for future use.

Click here for the Shipments feature listclick
  • Order detailsHelp
    Users can start entering data to a shipment from the moment they receive an order from the client. The order details (weight, packages, expected profit) can be later compared to the actual details of the shipment.
  • Booking detailsHelp
    Logitude provides booking management options for sending booking requests to airlines and shipping companies, tracing booking confirmations, updating and emailing confirmation numbers to customers.
  • Consolidations and NVOCCHelp
    Logitude provides full support for creating direct shipments, or separate House and Master bills of lading as part of consolidation/groupage shipments.
  • Flexible document printoutHelp
    Documents can be edited before printing and emailed to customers and agents. All sent documents are retained in history. You can use blank A4 paper to print predesigned AWB, CMR, FBL, Manifest, Labels and Cover pages.
  • Email templatesHelp
    Notices and notifications, such as arrival updates and pre-alerts, can be sent to customers, agents and other partners using predesigned email templates.
  • Sent mail historyHelp
    All sent email messages are stored with the shipment, making it easy to check and verify information when needed.
  • Shipment status updateHelp
    Users can quickly update shipment statuses via the spotlight box that automatically appears when focusing on a shipment.
  • Salespeople managementHelp
    Shipment information and statistics can be retrieved by salespeople.
  • Surcharge tariffs (Air Export)Help
    Surcharge tariffs (fuel, security, and others) can be entered per airline company and used as cost prices in quotes and shipments.
  • Multi-leg, multi-modal, multi-pickup, multi-deliveryHelp
    Logitude supports multiple modes of transportation with dynamic multiple-leg routings in shipments and quotes, also including the ability to handle multiple pickups and deliveries.
  • AWB stack (Air Export)Help
    Master airwaybill sequences received from different airlines can be entered in the system to allow for airwaybill inventory control.
  • Web track & trace for customers and agentsHelp
    The Track & Trace feature ensures secured web tracking of shipments over the web, for customers and agents.
  • External documents archiveHelp
    External documents such as Purchase Order, Packing List and Certificate of Origin can be scanned or filed into the shipment.
  • Follow-UpHelp
    The Follow-Up mechanism ensures timely and relevant shipment follow-up. It enables users to flag important activities and add them to to-do lists which users can open to see their pending follow-ups for today and tomorow.

Quotes

Logitude World permits you to gain full control over all quotes issued to your customers. A quote can be a simple freight rate, or a bundle of documents which contain the agreed costs, the relevant correspondence, and the expected profit.

Quotes can be managed and controlled. An approved quote becomes a shipment using the previously approved rates. Details, entered during quote preparation, can be embedded in the shipment and later compared with the actual details.

Click here for the Quotes feature listclick
  • Ad hoc or periodical quotesHelp
    An ad hoc quote provides pricing for a one-time, non-repetitive request, whereas a periodical quote is created to accommodate repetitive orders for a given period.
  • One-click generation of shipmentsHelp
    A single click from an approved quote generates a shipment containing all relevant details.
  • Email templates for quote requests from logistics partnersHelp
    Most of the correspondence with partners (airlines, truckers, shipping agents and others) is conducted via email, using either predesigned (quote request, pick-up cost check, and the like) or custom templates.
  • Sent mail historyHelp
    All sent email messages are stored with the quote. All the versions of a quote sent to a customer are retained in history.
  • Quote status updateHelp
    Users can quickly update quote statuses via the spotlight box that automatically appears when focusing on a quote.
  • Costs and expected profitHelp
    Quotes can be built based on cost prices incorporated from vendor quotations and sales prices that can be calculated with a markup expressed as a fixed amount or as a percentage of the cost. The expected profit is presented to the user.
  • Query not-approved quotesHelp
    A predefined query shows all open pending quotes awaiting customer approval.
  • Potential customersHelp
    Since only a small percentage of quotes become shipments, you can create a potential customer that will become part of your customers directory only when a quote is approved and turned to a shipment.
  • Archiving of correspondence with logistics partnersHelp
    External documents, usually quotes received from logistics partners, can be scanned or filed into the shipment.
  • Follow-UpHelp
    The Follow-Up mechanism ensures timely and relevant quote follow-up. It enables users to flag important activities and add them to to-do lists which users can open to see their pending follow-ups for today and tomorow.

Invoicing and Collection

In addition to using the shipments module for the creation of needed documents and the updating of customers and agents on shipment details and status changes, invoices can also be generated. Invoices can be created for customers, agents, or any other party. For the invoice, you can use any currency, including your own (by converting the currencies used for that shipment). Invoices can be fully customized to include your logo. The default language is English, but you can change this setting and create invoice templates in your local language. When the invoice is ready, you can send it by email (optionally with other shipment documents) and start tracking it until payment is collected.

Click here for the Invoicing and Collection feature listclick
  • Multiple invoicesHelp
    Multiple invoices can be issued per shipment, to customers, agents and other partners.
  • Multi-currencyHelp
    Logitude supports multi-currency invoicing, allowing you to bill customers and handle vendor payments using multiple currencies.
  • Draft invoiceHelp
    The invoicing workflow includes the possibility of generating draft invoices and approval before the final invoice.
  • Multiple invoice layoutstHelp
    Logitude supports multiple customized invoice layouts.
  • Print invoice on blank A4 paperHelp
    Invoices can be printed on blank A4 size paper, together with the company logo.
  • Invoices in English or local languageHelp
    Invoices can be produced in English or you can use a customized invoice layout in your local language.
  • Email invoicesHelp
    Invoices can be emailed to partners, attached with relevant documents if necessary.
  • Sent mail historyHelp
    All sent email messages are stored with the invoice making it easy to check and verify information when needed.
  • Predefined list of services for invoice preparationHelp
    Assembling invoices from a pre-prepared list of most-used service items ensures standardized content and saves time on data entry.
  • VAT by service and specific invoiceHelp
    Different VAT amounts can be applied by service and specific invoice.
  • Generate receipts or mark invoices as paidHelp
    As part of the invoice processing, users can mark fully paid invoices, create receipts for partial payments, and monitor unpaid invoices.
  • Customer balanceHelp
    The customer balance summary provides an up-to-date picture of a customer's account.

Costs and Profit & Loss Analysis

Whether using the quotes module to document estimated costs, or when processing a shipment, entering the expected cost is a good practice. Logitude World will calculate the expected profit for the shipment, and later on, compare it to the shipment's actual profit, thus helping you manage and improve your business. The Logitude Vendor Invoices (future feature) Entry feature will enable you to view your actual costs, help manage payments, and make sure your Profit & Loss calculation is accurate.

The Profit & Loss calculation appears in all on-line statistics for your company, customers, and agents. Employees with the permissions to see such data can benefit from a fast and effortless understanding of the business.

Click here for the Costs and Profit & Loss Analysis feature listclick
  • Estimated and final costsHelp
    Estimated costs can be entered in a quote or shipment, and final costs can be entered in a shipment.
  • Compare estimated to actual profitHelp
    The Profit & Loss feature provides detailed analyses of the profit/loss generated from shipments, comparing estimated to actual profit.
  • Profit for shipments in consolidationsHelp
    For a consolidated shipment a profit breakdown is presented by shipments in the consolidation.
  • Profit as integral part of online statisticsHelp
    Profit and loss figures are provided at company or customer levels, and they can be analyzed as an integral part of the online statistics.
  • Profit & loss per charge typeHelp
    Profit and loss information is presented per service provided.
  • Vendor invoices (future feature)Help
    Logitude enables vendor invoice management.

Personalization and Customization

No one knows better than you how to create the most efficient data view for your business, based on your specific and unique needs. With just a few clicks, you can easily customize many elements of the system. Here are a few examples of such elements.

  • Choose the columns in each of the queries to define their order and width.
  • Create your own queries andadd them to your personal workspace and dashboard - the modern way to monitor critical business processes.
  • Customize data entry screens, add or remove fields, and define their order.
  • Create rules for mandatory fields and other verifications, which will help you to prevent errors and save precious time.
  • Create templates for emails sent to customers.

Logitude World is the first true online freight forwarding software solution developed specifically for the cloud. Working in the cloud means you can access Logitude World anytime, anywhere - in your office, at home, or while traveling. Furthermore, you can invite customers and agents to log-in and view a secured partial set of your data and documents. By doing so, they are provided with a much better service while you save time otherwise spent on telephone calls and emails. This is a typical example of our vision of Shared Logistics. In the future, you will be able to invite customers and agents to actively work on Logitude World, thus shortening the work process.

Click here for the Personalization and Customization feature listclick
  • Personalize queriesHelp
    Users can personalize queries according to their needs by adding and removing data columns, choosing filters, resizing columns, and changing the sorting.
  • Export to ExcelHelp
    Query results can be downloaded to Excel.
  • Build queries from scratchHelp
    Logitude's advanced query definition facility lets users build their own queries.
  • Add queries to your personal workspaceHelp
    Logitude users each have their own personal workspace where they can also add their personal queries.
  • Customize data entryHelp
    Logitude's data-entry layout designer options allow users to customize data entry forms by, for example, adding, removing and repositioning fields.
  • Rules for mandatory fields and validationHelp
    Rules for mandatory fields and validation can be customized to company needs.
  • Create email templatesHelp
    Email templates for all types of activities can be created to ensure standardized contents and efficient correspondence with customers and partners.
  • Custom fields in documentsHelp
    Logitude's data-entry layout designer options allow users to customize documents by, for example, adding custom fields.
  • Add documents for editing and printingHelp
    New documents can be added to those supplied with the system.

Shared Logistics

Logitude is the first true online Freight Forwarding software solution developed specifically for the cloud. Working in the cloud means you can access Logitude anytime, from anywhere - whether you are in your office, at home, or traveling. Furthermore, you can invite your customers and agents to log-in and view a secured partial set of your data and documents. By doing so it that way, they are being provided a much better service while you save time, otherwise spent on telephone calls and emails.

Click here for the Shared Logistics feature listclick
  • Anytime, anywhereHelp
    Logitude is available on the web at all times to all authorized users and partners.
  • Partner login for viewing and querying dataHelp
    Customers and agents can be allowed to login for querying and viewing subsets of the data.
  • Partner access to archived documentsHelp
    Agents and customers can view and download from archives relevant documents such as manifests, waybills, commercial invoices and packing lists.
  • Email with link to shipment view on the webHelp
    Shipment views can be emailed to customers and agents as links to a view page on the web.
  • Data views for invited partnersHelp
    Data views are exposed only to invited customers and agents, and they can be monitored at all times.

Business Tools

Logitude World comes loaded with business tools for your benefit. You can use the follow-up features to set reminders (general reminders or reminders for specific actions) or create 'to-do' lists. The 'to-do' list can be viewed as part of your personal workspace - a great tool to help you control and prioritize your work. All the data you need to understand your business and leverage your knowledge is a few clicks away - a log of system events, history of sent emails, customer correspondence, statistical data about the company and partners, a daily summary, and much more. Logitude World will help you manage your customers with extra care, allowing you, at any specific moment, to check their current status and provide them with the right answers and service.

Click here for the Business Tools feature listclick
  • Online company and customer statisticsHelp
    The Dashboard page supplies you with real-time company and customer statistics, giving you insight to your customers as a step to making knowledgable decisions.
  • Events logHelp
    Logitude keeps track of all the main activities that occur in the system by logging them as events that can be viewed and queried by users.
  • Daily summary of activitiesHelp
    Logitude delivers a daily summary of operational activities, new customers, total invoices created, amounts collected, and cash balance changes.
  • Documents in PDF formatHelp
    All documents are saved in PDF format.
  • Email documents and reportsHelp
    Any document or report can be sent via email.
  • Mail historyHelp
    History is kept of all mail messages and correspondence with customers, agents and other partners.
  • Follow-up and to-do listsHelp
    The Follow-Up mechanism is designed to help users control the processing workflow of Logitude entities. It enables users to flag important activities and add them to to-do lists which users can open to see their pending follow-ups for today and tomorow.
  • Personal workspaceHelp
    The personal workspace presents a visualized view of what is important for you to know or do, such as shipments to be billed, invoices not collected, quotes not yet approved. Logitude users each have their own personal workspace where they can also add their personal queries.
  • Archive external documentsHelp
    Document scans and file attachments can be archived as part of shipments and quotes.
  • Mobile access (future feature)Help

Client Relationship Management (CRM)

Managing customer relationships has many aspects. The desired outcomeis obviously satisfied customers, and your organization is focused on achieving that goal. This is exactly where Logitude World steps in with tools to help you easily keep your customers updated at all times. You can send your customers updates on changes in shipments and documents they need, or even allow them secured access to data. What used to be a marketing tool for the big players in the market is now one of the tools you can have, provided to you at no extra cost.

Click here for the Client Relationship Management feature listclick
  • Customer spotlightHelp
    The spotlight box that automatically appears when focusing on a customer anywhere throughout the system, provides a snapshot of customer statistics.
  • Online customer statisticsHelp
    The Dashboard page supplies you with real-time customer statistics, giving you insight to your customers as a step to making knowledgable decisions.
  • Customer queries and viewsHelp
    Several queries and views focusing on customers provide up-to-date information about the business being conducted with a customer (quotes, shipments, invoices).
  • Email directly from the systemHelp
    Predefined update messages, documents and/or reports are emailed directly from the system.
  • Email with link to shipment viewHelp
    Shipment views can be emailed to customers and agents as links to a view page on the web.
  • Customer login by invitationHelp
    Customers can be invited to log in to the system for querying and viewing data.
  • Potential customersHelp
    Since only a small percentage of quotes become shipments, you can create a potential customer that will be become part of your customers directory only when a quote is approved and turned to a shipment.
  • Multi-contactHelp
    Logitude allows you to manage multiple contacts per customer.

Security

Logitude Worldenables you to control your users access level. You can authorize users to access only specific data predefined by you - rates, Profit &Loss, etc. Access can be granted to partners and customers - choose the partners and customers you want to invite to see a sub-set of the data, prepared specially for them. Each user's main activities are logged,andyou can periodically track theirusage. Please check the Logitude World security page to learn how we take care of confidentiality, integrity, and availability.

Click here for the Security feature listclick
  • Statistics exposed to authorized usersHelp
    All statistics data can be viewed by authorized employees only.
  • External users by invitation onlyHelp
    External users - customers, partners and agents - can access the system only by invitation.
  • User access logHelp
    Logitude has a built-in access logging mechanism that records information about all user logins.
  • Events logHelp
    Logitude keeps track of all the main activities that occur in the system by logging them as events that can be viewed and queried by users.
  • Permissions according to rolesHelp
    Grouping users by roles with permissions enables access control and centralized security management.
  • Prevent unauthorized user accessHelp
    Permisisons can be assigned at several data levels (e.g. specific field) to prevent unauthorized user access to specific information.